[Deutsche Version]

We recommend that you do NOT use the webshop or the parent portal on a smartphone, but on a device with a larger screen such as a notebook or desktop computer. This will give you a better overview.

If you encounter problems, please try a different browser, a private browser window or a different device.

Frequently asked questions:

1. What are my login details for the webshop or the parents' portal?
   1. The login details are identical for the A4S parent portal and the webshop. The username is composed as follows: XXPA0000@sis-XXXX.ch
   2. If you no longer know the username, please contact the secretary's office at your SIS school.
       
2. I forgot my password. How can I reset my password?
   1. Send a request for a new password to:
      support-a4s@swissinternationalschool.ch
      
      As soon as you get a new, temporary password, please:
   2. Go to: https://password.bilingual.education
      
   3. Enter your username under “Update Password”
   4. At “Old password”, enter the temporary password you received from Support
   5. Enter a new personal password and confirm the password
   6. Klick on “Submit”
   7. If the reset is successful, you will receive a message on the screen

For the problems below, please send an e-mail to:

support-a4s@swissinternationalschool.ch

1. I cannot log in to the webshop, but I can log in to the A4S parent portal.
2. I cannot log in to the webshop or the A4S parent portal.
3. I can log in to the webshop but cannot select my child(ren).
4. I can log in to the webshop, but I see the wrong school.
5. I can log in to the webshop and have children at 2 SIS schools, but can only see one school.

Please describe your problem as detailed as possible – this helps us to solve your request efficiently.